HitchDoc

Customer Survey

*Required Fields
 
*Name:
 
 
Title:
 
 
*Company:
 
 
*Email:
 
 
 
What is your relationship to HitchDoc?

  Dealer/Distributor
  End User
  Other, please specify
       
 
 
Please select your industry or primary area of focus:

  Seed Cart
  Snowblowers
  Dual Dozer
  Sandpiper
  Contract Manufacturinng
  Motorcycle Hitches
  Other, please specify
       
 
 
Please rate your level of importance on each of the following:

 
    N/A   Very Unimportant   Unimportant   Neutral   Important   Very Important
Price            
Product Quality            
Sales Rep Availability            
Sales Rep Performance            
Literature            
Customer Service            
Warranty Claims Process            
Web Site            
Innovative Products            
Ordering Process            
Lead Time Accuracy            
Confirmations / Follow-up            
Product Selection            
 
 
Please rate your experience with HitchDoc based on the same categories:

 
    N/A   Very Unimportant   Unimportant   Neutral   Important   Very Important
Price            
Product Quality            
Sales Rep Availability            
Sales Rep Performance            
Literature            
Customer Service            
Warranty Claims Process            
Web Site            
Innovative Products            
Ordering Process            
Lead Time Accuracy            
Confirmations / Follow-up            
Product Selection            
 
 
How do you normally submit your orders to us:

 
 
How do you receive order confirmations follow-up from us:

 
 
Please rate the accuracy and timeliness of your order when it's processed:

 
           
Accuracy          
Timeliness          
 
 
Please rate the accuracy and timeliness when your order is confirmed:

 
           
Accuracy          
Timeliness          
 
 
Please rate the accuracy of your order's shipdate versus the acknowledged lead time:

 
           
Accuracy          
 
 
Please rate the accuracy and timeliness of the claim process when you have a return or damaged goods:

 
           
Accuracy          
Timeliness          
 
 
What are your lead time expectations:

 
 
 
Compared to your other suppliers of similar goods, how would you rate HitchDoc:

 
           
Rating          
 
 
Overall, rate how easy it is to conduct business with HitchDoc:

 
           
Rating:          
 
 
Please rate your satisfaction in HitchDoc providing innovative solutions to meet your needs:

 
           
Rating          
 
 
What product or service, not currently offered by HitchDoc, could benefit your organization (i.e. new products, incorporation of various technologies). Please elaborate below:

 
 
 
How likely are you to recommend HitchDoc to others:

 
           
Rating:          
 
 
Additional comments or details?