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Customer Survey

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*Name:
Title:
*Company:
*Email:
 
What is your relationship to HitchDoc?
Dealer/Distributor
End User
Other, please specify
 
Please select your industry or primary area of focus:
Seed Cart
Snowblowers
Dual Dozer
Sandpiper
Contract Manufacturinng
Motorcycle Hitches
Other, please specify
 
Please rate your level of importance on each of the following:
    N/A   Very Unimportant   Unimportant   Neutral   Important   Very Important
Price            
Product Quality            
Sales Rep Availability            
Sales Rep Performance            
Literature            
Customer Service            
Warranty Claims Process            
Web Site            
Innovative Products            
Ordering Process            
Lead Time Accuracy            
Confirmations / Follow-up            
Product Selection            
 
Please rate your experience with HitchDoc based on the same categories:
    N/A   Very Unimportant   Unimportant   Neutral   Important   Very Important
Price            
Product Quality            
Sales Rep Availability            
Sales Rep Performance            
Literature            
Customer Service            
Warranty Claims Process            
Web Site            
Innovative Products            
Ordering Process            
Lead Time Accuracy            
Confirmations / Follow-up            
Product Selection            
How do you normally submit your orders to us:
How do you receive order confirmations follow-up from us:
 
Please rate the accuracy and timeliness of your order when it's processed:
    Poor   Below Average   Average   Above Average   Excellent
Accuracy          
Timeliness          
 
Please rate the accuracy and timeliness when your order is confirmed:
    Poor   Below Average   Average   Above Average   Excellent
Accuracy          
Timeliness          
 
Please rate the accuracy of your order's shipdate versus the acknowledged lead time:
    Poor   Below Average   Average   Above Average   Excellent
Accuracy          
 
Please rate the accuracy and timeliness of the claim process when you have a return or damaged goods:
    Poor   Below Average   Average   Above Average   Excellent
Accuracy          
Timeliness          
 
What are your lead time expectations:
Compared to your other suppliers of similar goods, how would you rate HitchDoc:
    Poor   Below Average   Average   Above Average   Excellent
Rating          
 
Overall, rate how easy it is to conduct business with HitchDoc:
    Very Difficult   Difficult   Average   Easy   Very Easy
Rating:          
 
Please rate your satisfaction in HitchDoc providing innovative solutions to meet your needs:
    Poor   Below Average   Average   Above Average   Excellent
Rating          
What product or service, not currently offered by HitchDoc, could benefit your organization (i.e. new products, incorporation of various technologies). Please elaborate below:
How likely are you to recommend HitchDoc to others:
    Very Unlikely   Unlikely   Undecided   Likely   Very Likely
Rating:          
 
Additional comments or details?
 
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1-800-446-8222 | 507-847-4049
Acct Fax: 507-847-5100 | Eng Fax: 507-847-4067
HitchDoc | 131 County Rd 34 E | Jackson, MN 56143
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