Customer Survey
*Required Fields
*Name:
Title:
*Company:
*Email:
What is your relationship to HitchDoc?
Dealer/Distributor
End User
Other, please specify
Please select your industry or primary area of focus:
Seed Cart
Snowblowers
Dual Dozer
Sandpiper
Contract Manufacturinng
Motorcycle Hitches
Other, please specify
Please rate your level of importance on each of the following:
N/A
Very Unimportant
Unimportant
Neutral
Important
Very Important
Price
Product Quality
Sales Rep Availability
Sales Rep Performance
Literature
Customer Service
Warranty Claims Process
Web Site
Innovative Products
Ordering Process
Lead Time Accuracy
Confirmations / Follow-up
Product Selection
Please rate your experience with HitchDoc based on the same categories:
N/A
Very Unimportant
Unimportant
Neutral
Important
Very Important
Price
Product Quality
Sales Rep Availability
Sales Rep Performance
Literature
Customer Service
Warranty Claims Process
Web Site
Innovative Products
Ordering Process
Lead Time Accuracy
Confirmations / Follow-up
Product Selection
How do you normally submit your orders to us:
-- None --
Fax
Email
EDI
Phone
Other
How do you receive order confirmations follow-up from us:
-- None --
Fax
Email
EDI
Phone
Other
Please rate the accuracy and timeliness of your order when it's processed:
Poor
Below Average
Average
Above Average
Excellent
Accuracy
Timeliness
Please rate the accuracy and timeliness when your order is confirmed:
Poor
Below Average
Average
Above Average
Excellent
Accuracy
Timeliness
Please rate the accuracy of your order's shipdate versus the acknowledged lead time:
Poor
Below Average
Average
Above Average
Excellent
Accuracy
Please rate the accuracy and timeliness of the claim process when you have a return or damaged goods:
Poor
Below Average
Average
Above Average
Excellent
Accuracy
Timeliness
What are your lead time expectations:
Compared to your other suppliers of similar goods, how would you rate HitchDoc:
Poor
Below Average
Average
Above Average
Excellent
Rating
Overall, rate how easy it is to conduct business with HitchDoc:
Very Difficult
Difficult
Average
Easy
Very Easy
Rating:
Please rate your satisfaction in HitchDoc providing
innovative solutions
to meet your needs:
Poor
Below Average
Average
Above Average
Excellent
Rating
What product or service, not currently offered by HitchDoc, could benefit your organization (i.e. new products, incorporation of various technologies). Please elaborate below:
How likely are you to recommend HitchDoc to others:
Very Unlikely
Unlikely
Undecided
Likely
Very Likely
Rating:
Additional comments or details?